EAS DDP parcels are tracked through the EAS tracking portal at https://tracking.easproject.com. The portal follows the parcel through its whole journey, including customs clearance in Estonia and the final delivery leg in the destination country.
Finding the tracking for an order
Open the EU DDP shipments menu in the EAS Dashboard and press Tracking on the order line. Orders that have not yet been dispatched show Check order information instead.
Sending tracking to your customer
The portal works with the S10 number of the shipment. You can share tracking in either of two ways:
- Give your customer the portal address, https://tracking.easproject.com, together with the S10 number. They enter the number and press Track here.
- Send a direct link in the form
https://tracking.easproject.com/?tracking=CU900721285GB, replacing the example with the S10 number for that order. The link opens the portal with the results already loaded, so it can be added straight to your store's shipping confirmation.
No login is needed, so the link can be given to customers directly.
What the tracking stages mean
| Stage | Meaning |
|---|---|
| Parcel prepared for international shipment | The shipment has been registered with EAS. The parcel has not yet been handed over to a postal operator. |
| Received Origin post office | The postal operator in your country has taken the parcel into its network. |
| In delivery to transit country | The parcel is on its way to Estonia. |
| Received in transit EU country | The parcel has arrived in Estonia. |
| Customs clearance completed | EU customs clearance is done and the parcel is released for onward delivery. |
| In delivery to final destination | The parcel has left Estonia and is on its way to the destination country. |
| Delivered | The parcel has reached your customer. |
If tracking does not seem to update
Gaps are normal between handover and the parcel reaching Estonia, as scanning frequency varies between postal operators. There is also normally no further update between the parcel leaving Estonia and its arrival with your customer.
If a shipment shows no movement for an extended period, contact support@easproject.com with the S10 number and the EAS Order Id.
Related articles
- EAS EU DDP Manual (UK based merchants)
- EAS EU DDP Manual for non-UK merchants