- Creating order returns manually

Reasons for creating returns manually

• Order was canceled in your store management system but was not restocked
• Your store management system do not support returns
• You have CSV integration method 
• You integrated to EAS solution via API and not able to create return via API

This Guide

This guide is only for manual returns creation. Client can create return for any items in the order. We suggest that you use “Order discounts'' options for post-sale discounts, even though such discounts.

Access to EAS dashboard

Ensure that you have access to the EAS dashboard. EAS dashboard is available at https://dashboard.easproject.com/.  If you cannot access the dashboard , please, write to support@easproject.com to receive a new password link. 

For more details please refer to EAS Merchant Dashboard and Reporting:

Follow these steps to make a manual return:

In the EAS Merchant Dashboard:

1. Select Orders → “Confirmed Orders” menu option. You will see paid orders list.

Only for paid orders might be created return.

2. Using filter options find order that to be returned.

3. For the order being returned press button "Create return"

4. In the opened window set for each item quantity to return and press "Create return" button.

EAS solution support return of items. If you wish to partially return paid amount , please use Order Discounts feature.

5. Confirm your action by pressing "Confirm" button in the confirmation popup window

System will notify you about successful return creating by the message in upper right corner

When system creates return all necessary calculations will be performed. VAT amount being returned will be calculated as well.

6. Created return can be found in the "Order returns" section