Return process is implemented automatically in the EAS EU VAT compliance system. Follow this guide to ensure that returns and corrections are properly transferred to EAS EU VAT compliance system.
Return process is implemented automatically in the EAS EU VAT compliance system. If the Merchant uses WooCommerce for handling returns, the Merchant can continue using native WooCommerce functionality for making returns, EAS will retrieve the returns and handle VAT automatically, results will be visible in the EAS dashboard.
If ones wish to exchange some items in the order without refunding please follow this article How to handle items exchange in the WooCommerce
Alternatively, if the Merchant does not handle returns in the online store, the returns can be dealt with in the EAS dashboard directly only, please follow this article Creating returns in EAS Dashboard manually
Creating return in the Merchants store
To initiate the return, the shop administrator shall choose the order in question from the list of standing orders: WooCommerce menu/Orders and then press the Refund button at the bottom of the order.
Next step is to choose the item to return and input the number of items for the return.
Ensure that only the number of returned items is chosen and that there is no manual input is done into the boxes representing the item’s cost or VAT for the merchandise. Do not fill anything in the shipment box – EAS system will calculate every needed value automatically based on the original order
EAS system will automatically calculate the proportion of shipment cost applicable to the item. On the picture below one can see the view on the shipment cost after the submission:
EAS system will automatically transfer all required return data to the backend and will account for the reimbursement of the VAT for the return.
Note that the refund sums in the WooCommerce and in the Merchant dashboard are equal (31.98 EUR):
The returned item can further be restocked in accordance with the standard Merchant’s restocking procedure.